Rest Funeral Services ("Rest") respects the privacy of visitors to restcremation.com.au and myrest.com.au (“Websites”). This Privacy Policy is our promise in how Rest collects, uses, and discloses the information that is collected from you, the visitor of its website and/or customer as well as the choices you have with respect to the information.
By using or enquiring about our services, you are agreeing to this privacy policy.
SCOPE OF POLICY
This Privacy Policy applies to how we collect, use, and disclose information from the following individuals:
- Customers – individuals who have in the past enquired for services, engaged services and in the future request services or information on our service by completing enquiry forms on our websites.
- Event/Marketing Participants – individuals who provide their information to Rest when they subscribe to marketing material or participate in surveys.
- Website Visitors – individuals who visit any of the Rest websites and opt to provide contact information including an email address to receive communications from Rest.
INFORMATION WE COLLECT
Customers
Rest asks for your name, name of deceased, email address, phone, physical address to be able to provide accurate pricing for the services requested. Providing this information is voluntary, however Rest will often not be able to provide any services if this information is not collected.
Event/Marketing Participants
Rest may ask for names, email address, physical address, and phone number. Participation in events, surveys, contents, or subscribing to marketing material is voluntary and you may choose whether or not to participate and therefore disclose this personal data.
Website Visitors
At your option, Rest asks and may collect your name, the name of deceased, email address, physical address, and phone number. In addition, we also collect information such as web server logs, internet protocol (IP) addresses, browser type, or other information as part of aggregated data.
COOKIES AND OTHER TRACKING TECHNOLOGIES
Rest uses cookies and other tracking technologies (as Google Analytics) to gather demographic information about you, identify your visits to our Website, other interactions with our Website, and personalise your search experience on our Websites. We gather information such as internet protocol (IP) addresses, internet service provider (ISP), operating system, browser type, date/time stamp, and store it in log files. To collect this information, a cookie, a standard feature of a website that allows us to store a small amount of data on your computer to allow our web servers to recognise you, may be set on your computer or device when you visit our Websites. We may track your use across different websites and services. In some countries, including those in the European Economic Area (“EEA”), the information in this paragraph may be considered personal information under applicable data protection laws.
You can control how websites use cookies by changing your cookie settings (www.aboutcookies.org), but your modification may limit your use and functionality of some of the features on our Website. We may also use cookies and other tracking technologies to provide you advertising based on your browsing activities.
HOW WE USE YOUR INFORMATION
Rest uses the information it collects about you in the following ways:
- To respond to any requests from you regarding pricing.
- To inform you of requested proposals ready to view.
- To contact you regarding any agreements or accepted terms that you may have with Rest for the Services.
- To provide you with marketing emails, special offers, advertising campaigns, or newsletters.
- To provide you with information logs associated with the use of Rest services.
- To contact you regarding functionality changes to our Services or Websites.
- To handle complaints.
- To find and prevent fraud.
- To carry out other purposes as disclosed to you through the Website, or found in terms or an agreement between you and Rest.
- Process for other purposes for which we obtain your consent.
HOW WE SHARE INFORMATION
Rest shares the information it collects about you in the following ways:
- Third Party Providers – Rest may share your information with third party providers that provide services on our behalf. These companies may assist with marketing support, content delivery, email, providing sales leads, and customer support. Third party providers may only process personal information pursuant to Rest instructions, and in compliance with the Privacy Policy and other applicable regulations.
- Advertising – Based on the cookies and other tracking devices, we may work with advertising companies to display ads that may be of interest to you.
- As Required by Law or Similar Investigations – To comply with legal obligations (e.g. subpoena) or investigate potential legal violations. Rest may be required to share personal data in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements.
- Australian Tax Office - To comply with new reporting requirements for the cleaning industry, Rest may be required to share information to the Australia Tax Office about our dealings with contractors and sub contractors, including amounts paid and received.
- Safety – We may disclose your information to protect and defend the safety of Rest in connection with investigating and preventing fraud or security issues.
- Consent – Rest may share your information with your consent.
YOUR CHOICES
When posting or reading support topics, you may choose to subscribe or unsubscribe to a specific topic to receive emails eq. when a new topic reply is posted.
With respect to your account information, you may update, correct or delete information that you provided to us by logging into your Rest account or contacting us at hello@myrest.com.au.
DATA RETENTION AND SECURITY
When Rest no longer has a legitimate business need to process your personal information, or no longer has a need to keep your personal information for any legal, tax, or regulatory reason, we will either delete or anonymise it.
Rest takes all reasonable steps to protect information received from you from loss, misuse or unauthorised access, disclosure, alteration, and/or destruction. We maintain technical, physical, and administrative safeguards to secure your information, and we use industry standard Secure Socket Layer (SSL) encryption for your data that is transferred over the internet. Despite its use of encryption, Rest cannot guarantee any method of transmission of information over the internet is 100% secure. If you have any questions about the security of your personal information, please contact us at hello@myrest.com.au.
LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION
Rest will process personal information from you where, a) we have your consent to do so, b) where processing is necessary for Rest to perform Services pursuant to an agreement, or c) where processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information, or may otherwise need the personal information to protect your vital interests or those of another person. At any time, you have the right to withdraw or decline consent. If you do not provide the requested information, Rest will not be able to perform Services for you. Also, you have the right to object where we rely on our legitimate interests to process your personal information.
CHILDREN
Our Website and/or Services is not directed at children and our services are designed for consumers and businesses. We do not knowingly collect information from or about children under 13 years of age, and use of our services by children under 13 years of age is forbidden.
CHANGES TO PRIVACY POLICY
Rest reserves the right to modify this Privacy Policy at any time, however, should we change the Privacy Policy in a material way, a notice will be posted on our website along with the updated Privacy Policy. If you disagree with the changes, you may request your account to be removed.
CONTACT US
If you have any questions or concerns over this Privacy Policy, or wish to exercise any of your statutory rights, please contact us at: hello@myrest.com.au