TERMS OF SERVICE.

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In these Terms, ‘us’, ‘we’ and ‘our’ means Rest Funerals & Death Care, Rest Funeral Services or MyRest Funerals.

Terms of Service.
Hopefully we have had a chance to speak and discuss what you are looking for when it comes to your funeral. We have tried to keep the language as simple and clear as possible so that you can decide quickly if we are the service provider for you. The Terms of Service section is also included in a supplement on the last page of every proposal (quote) we send by email or hard copy. Below you will find some important information that is sometimes overlooked during a time that is often stressful and confusing. 
 
Rest Funerals & Death Care provide a simple and very affordable alternative to other similar offerings. We can arrange everything from the simplest unattended cremation to a traditional church service and burial and have a range of suppliers we can work with to suit your needs. Our proposal will always include a breakdown of the various aspects so that you are not left wondering what is included in "packaged" services.
 
We encourage you to discuss your choices with your family and provide them with the details of whichever provider you choose, to help make it as seamless a process as possible.
 
While we offer the services listed below, please note that unless stated in the details of your proposal, the following are not included;
  • Funeral or memorial service
  • Booklets or slideshows
  • Music
  • Flowers
  • Dressing
  • Makeup
  • Transport from outside the service area (25km from the specified address)
  • Pallbearing. We can provide one, maybe two people to assist however most burials will require a total of 4 capable people for a Daisybox (6 for a standard coffin or casket). NB. if you require us to provide more pallbearers, please contact us as soon as possible so that we may request this assistance from SDRC. We will need to provide a reason (usually not enough capable attendees).
 
Rest does not offer at any time;
 
  • Embalming
  • Reconstruction

 

Payment.

In keeping with our transparent model of business, we show the credit card fee separately on our invoices. It is currently 1.75% + 30c (however we round down to the nearest dollar). If paying by bank transfer or cash, you will only be asked to pay the subtotal (ie. the amount without the CCD fee).

An invoice is usually only sent on the day that we have collected your person. While we provide 7 days on the invoice, please speak freely with us prior to invoicing if you are in need of more time or a payment plan. It is never our intention to add unnecessary stress to the next of kin at a time when they do not need it.

For clients that have pre-arranged a funeral with us there are also pre-payment options. For clients that have a life limiting / terminal diagnosis, we can accept payment in advance that is kept in our own holding account. For any other pre-payment. we offer funeral bonds through Australia Unity that can be paid by lump sum or repayments spread over time. Please let us know if you would to setup a funeral bond for yourself or your person.

 

Death Certificate Information.

The Registry of Births, Deaths & Marriages Queensland (BDM) provides an official death certificate based on the information provided to us by the client, next of kin or official person acting on behalf of the client. While not all the information on the Personal Details form is required, the more the better.

 
If you require a medical Cause of Death certificate - sometimes required by insurance companies and banks - we can supply this, as the official certificate usually takes 3-4 weeks from the date of cremation or burial. It can take longer depending on the load experienced by BDM. ** Important - We are unable to expedite this process and appreciate your patience. **

CONDITIONS FOR USING THIS WEBSITE.

Thank you for visiting our website. This website represents the Australian company, LEAF RUN PTY LTD (ABN 75 658 378 799), trading as Rest Funerals & Death Care, Rest Funeral Services as well as MyRest Funerals. By accessing and/or using this website and related services, you agree to these Terms and Conditions, which include our Privacy Policy (available at http://myrest.com.au/privacy-policy/) (Terms). You should review our Privacy Policy and these Terms carefully and immediately cease using this website if you do not agree to these Terms.

In these Terms, ‘us’, ‘we’ and ‘our’ means Rest Funerals & Death Care, Rest Funeral Services or MyRest Funerals.

 

1. Collection Notice

We collect personal information about you in order to respond to your enquiry, provide you with funeral services and for purposes otherwise set out in our Privacy Policy. We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services to you. Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us at hello@myrest.com.au. By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.

 

2. Accuracy, completeness and timeliness of information

The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website. We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else that may interfere with or damage the operations of your computer systems. We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.

 

3. Linked sites

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

 

4. Intellectual Property

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content). Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors. Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited. All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.

 

5. Unacceptable activity

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

a)any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals;

b)misusing this website, for example by interfering with the website or trying to access the website using a method other than the interface and the instructions we have provided;

c)using this website to defame or libel us, our employees or other individuals;

d)uploading files that contain viruses that may cause damage to our property or the property of other individuals;

e)posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security.

 

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

 

6. Warranties and disclaimers

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure. We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

 

7. Liability

To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

 

8. Jurisdiction and governing law

Your use of the website and these Terms are governed by the laws of Queensland and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Queensland.

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